Terms of Service

CAD Masters, Inc. provides Autodesk software resale, instructor-led training courses, engineering services, training books, and custom CAD workstations. Specific terms for each service type are described in the relevant sections below.

Some features require you to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use.

• Enrollment is confirmed upon receipt of full payment.
• Cancellations with 5+ business days' notice receive a full refund or credit toward a future session.
• Cancellations within 5 business days are non-refundable but may be transferred to another attendee or applied as credit toward a future session at our discretion.
• No-shows are non-refundable.
• CAD Masters reserves the right to cancel or reschedule a session due to insufficient enrollment or instructor unavailability. In that case, enrolled students receive a full refund or credit.

Autodesk software is sold subject to Autodesk's end-user license agreements (EULAs). All software sales are final once license keys or subscription credentials have been delivered. CAD Masters acts as an authorized reseller — support for the software itself is provided by Autodesk.

Digital book licenses (portal access, PDF manuals, video walkthroughs) are non-refundable once access has been granted. Physical books may be returned within 7 days of receipt in original, unused condition — see Section 7 for full return procedures.

Custom workstation orders require a deposit and are subject to a separate quote agreement. Hardware orders are non-refundable after production begins. Please review your configuration carefully before submitting a final order.

If you are not satisfied with a physical product purchase, you may request a return within 7 days of receiving the goods. To initiate a return, contact us by email or phone — a clear written request is required.

Eligibility

To be eligible for a return, the goods must:

• Have been purchased within the last 7 days
• Be in their original, unmodified packaging

Non-returnable items

The following cannot be returned:

• Custom or personalized goods (including custom-configured workstations after production)
• Digital products — once portal access or license credentials have been delivered
• Goods that have been unsealed, used, or mixed with other items after delivery
• Items purchased at a sale or discounted price

Refund processing

Once we receive and inspect the returned goods, we will issue a refund within 14 days using the same payment method used for the original purchase. You will not incur any additional fees for the reimbursement itself. We reserve the right to refuse returns that do not meet the conditions above.

Return shipping

You are responsible for the cost and risk of shipping goods back to us. We recommend using an insured, trackable carrier — we cannot be held responsible for items lost or damaged in transit, and we cannot issue a refund without confirmed receipt. Send returns to:

Gifts

If a product was purchased as a gift and shipped directly to you, a return will result in a gift credit for the value of the returned item. If the order was shipped to the purchaser first, the refund will be issued to the original purchaser.

Access to training materials, software extensions, and digital downloads through the subscriber portal is granted based on active subscriptions, course completions, or book purchases. Access may not be shared, transferred, or used for commercial redistribution.

All prices are in US dollars. Payments are processed securely through Stripe. CAD Masters does not store payment card information. Applicable sales tax may be added at checkout for California transactions.

All course materials, exercises, and content on cadmasters.com are the intellectual property of CAD Masters, Inc. You may not reproduce, distribute, or create derivative works without express written permission.

To the fullest extent permitted by law, CAD Masters shall not be liable for indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Contra Costa County, California.

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

For questions about these terms or our returns and refunds policy: